At Willix Herbals, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
Customs and import taxes :
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns, exchanges
just contact me within 14 day of delivery
ship items back to me with in 30 days
The following items can't be returned or exchanged
because of the nature of these items, unless they arrive damaged or defective, I cant accept returns for :
-Intimate items (for health/ hygiene reasons)
-Items on sale
Conditions of returns
buyers are responsible for return shipping costs. if item is not retuned in its original condition, the buyer is responsible for any loss in value.